FAQ

Everything people ask us most often. If your question is not here, email contact@wellwornlondon.com and a person will answer.

Orders

How do I contact you?
By email at contact@wellwornlondon.com, seven days a week. We answer within one working day.

Can I change or cancel an order?
Yes, if it has not shipped. Email us with your order number as soon as you can.

Do you have a shop I can visit?
No. We sell online only, which is part of how the prices stay where they are.

Delivery

How much is delivery?
Free on every order to mainland UK, with no minimum spend.

How long does it take?
1 to 2 working days to prepare your parcel, then 5 to 6 working days in transit. Around 7 working days in total. See our Shipping Policy.

Do you ship outside the UK?
Not yet. We deliver to mainland UK addresses only.

How do I track my parcel?
You get a tracking link by email as soon as it leaves us. You can also use Track Your Order.

Returns and refunds

What is your returns policy?
14 days from delivery, return postage paid by us. The full procedure is on our Return Policy page.

When do I get my money back?
Within 14 days of your parcel reaching us, to the payment method you used. See our Refund Policy.

Something arrived faulty.
Email us with a photo. Under the Consumer Rights Act 2015 you have 30 days for a full refund, and we cover the postage.

Sizing and fit

How do I know my size?
Our Size Guide gives UK, EU and US equivalents with body measurements, plus a shoe conversion table.

What if it does not fit?
Send it back within 14 days, free. Then order the size you need.

Payment

Which payment methods do you take?
The card networks, plus the wallets shown at checkout. Every payment is encrypted.

Are taxes included?
Yes. Prices shown include UK VAT where it applies.