Return Policy
RETURN POLICY — Last updated: 27 September 2026
1. Your 14-day cancellation right
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order within 14 calendar days of receiving your goods, without giving a reason. Email us at contact@wellwornlondon.com before the period ends. We arrange the return at our cost and refund your payment in full, including the original delivery charge.
2. 14-day free returns
You have 14 days from the day your parcel arrives to send something back. Return postage is free: we cover it. Items need to be unworn, in the condition they arrived in, with their packaging and any tags still attached.
3. How to return an item
- Email contact@wellwornlondon.com with your order number and what you are sending back.
- We reply with a prepaid label and the return address.
- Drop the parcel off and keep the proof of postage.
- We email you as soon as it arrives, and refund within 14 days of receiving it.
4. What cannot be returned
Swimwear and underwear once the hygiene seal is removed, pierced jewellery, and anything damaged by wear or returned without its packaging. This does not affect your rights if an item is faulty.
5. Faulty or wrong items
Under the Consumer Rights Act 2015 you are entitled to a full refund within 30 days of receipt if an item is faulty, not as described, or does not do what it should. Email us and we will sort it without you paying for postage.
6. Company
Well Worn London is operated by NWND LTD, registered in England and Wales, company number 17330088. Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Email: contact@wellwornlondon.com.
Looking for how a refund is calculated? See our Refund Policy. Other questions are answered on our FAQ page.